Salary: $15.00 hour
Date Posted: February 7, 2018
Job Type: Temporary to Hire
Job ID: 186744
Customer Service Representative
MUST: Have Extensive Oracle Knowledge
General Job Description
The goal is to establish and maintain good relationships with customers
Receives and checks written or verbal customer purchase orders. Verifies stock availability and processes shipment orders. Gives or sends price quotations to customers; enters the order onto the Oracle purchasing programs.
Maintains related order files and records. Monitors delivery dates and notifies customers of delays, cancelled/replaced products, and handles customers' questions and problems. In general deal with all aspects of sales ordering process, shipping and handling claims, ensuring that every detail of the sales and order process is taken care of.
Must be able to work under pressure, multitask, possess great organizational and communication skills, follow-up and meet deadlines.
Must have experience in export, documentation, international logistics and banking requirements to ensure that all sales conditions,(Import Licenses and US Government regulations) including customer requirements are met.
Minimum Education and Experience Required
High School with 5 years general, 2 years specific experience; or 2 years college (Associate Degree) with 1 year specific experience. This position serves; as a daily go to person, for the Sales Department and Accounting, to assist Customers to understand the policies, procedures and expectations of the company. This part of the job means that the Sales-Order Coordinator has to have, in depth familiarity with company operations and objectives.
Position Focus and Scope
Process no charge sample orders, and research pricing for customs.
Handle all customer price inquiries on a Pro-Forma, verify pricing with RSM and ensure correct pricing is applied to the order.
Maintain order log on a daily basis so that Management can forecast and track the monthly budget numbers.
Upon receipt of customer order confirmation, book order, and provide the following information to ensure customer satisfaction: Product cancelation or replacements, MOQ requirements, inventory availability, delivery schedules for regular products, MTO and allocation holds
Notify fill percentage by creating Excel report, and request customers percentage acceptance to ship complete or partial and acceptance for shipping backorders
Schedule order for the earliest possible shipment date, to meet month end budget number.
Once order starts to ship, recheck to make sure all available products will ship, and expedite remaining items to complete order.
Print a backorder report and notify customer, providing status and availability.
SLI PREPARATION — EXPORT DOCUMENTS:
Prepare and/or request all export documentation:
Invoices, Consolidated Invoices, Packing Slips (Colinx), Certificates of Origin, Certificate of Compliance, ISO and Right to Search for TSA.
Print invoices for sample/no charge orders, and any other regular invoice that does not print automatically.
Prepare SLI to be sent to customers and Export Agents, with all the required documentation and detailed information of the shipping and cargo.
Manually apply rebate credits to consolidated invoices, for selected customers. Manually create Certificate of Origins
Work within the established policy guidelines regarding international and company logistics, carrier's specifications, packing procedures, transportation codes and cost parameters including delivery schedules from each of the distribution centers.
Communicates customer requirements to management, sales and accounting staff, providing recommendations to meet customer expectations, including the distribution centers, planners for allocation hold issues, manufacturing for product availability, thus working in a team environment. Respond to all customer inquiries within 24 hours.
Provides a single point of contact for customers: order processing, orders status, product pricing, availability, shipments, carrier tracking, documentation.
Works autonomously to achieve internal and external customer satisfaction.
Pridestaff is an equal opportunity employer.