PrideStaff | Job Details

Job Details

« Back to Search Customer Service Representative
Livermore, CA

Salary: 16.00
Date Posted: November 3, 2017
Job Type: Temporary to Hire
Job ID: 276780

Job Description

Pridestaff, a national staffing company, is seeking highly skilled, enthusiastic and energetic Customer Service Representatives for our client in Livermore. f you are seeking a great Career Opportunity, please apply now!!

We have a client in Livermore that has an immediate need for Customer Service Representatives. International company with a temp to hire opportunity for the right person!

Primary Responsibilities

·         Collects/receives results from patient.

·         Utilizes call scripting provided when conducting patient phone calls.

·         Monitors and assists in patient testing compliance using appropriate application(s), reminder phone calls; documenting interactions and results, and producing follow-up letters.

·         Documents all patient interactions in the appropriate system(s)

·         Maintains and enters new patient data into appropriate computer database

·          Processes patient requested orders for testing supplies.

·         Processes faxes for all new patients with initial training results.

·         Performs weekend coverage duties as assigned by  Supervisor or Manager. 

·         Follows all regulatory policies, procedures, privacy, and security standards in         accordance with government agencies including all HIPAA requirements.


Education & Experience

·         High School Diploma or equivalent required.

·         Associates degree or equivalent preferred.

·         Data processing or customer service experience preferred.  


Must be able to handle 100+ calls/day with strong phone and computer skills.

·         Detail Oriented

·         Strong Computer/Software Skills

·         Communication & Writing Skills

·         Organization/Time Management Skills

·         Human Relations Skills

·         Superior Customer Service Skills

·         High degree of professionalism



At Pridestaff, we recognize and appreciate our team member’s hard work and enthusiasm! Therefore, we are proud to offer the Customer Service Representative a comprehensive benefits package!

Benefits package as a placed Field Associate include:

  • Medical, Rx, and Wellness Benefits
  • Dental and Vision Plan Options
  • Sick Pay
  • Holiday Pay