Date Posted: November 3, 2017
Job Type: Temporary to Hire
Job ID: 276780
Pridestaff, a national staffing company, is seeking highly skilled, enthusiastic and energetic Customer Service Representatives for our client in Livermore. f you are seeking a great Career Opportunity, please apply now!!
We have a client in Livermore that has an immediate need for Customer Service Representatives. International company with a temp to hire opportunity for the right person!
· Collects/receives results from patient.
· Utilizes call scripting provided when conducting patient phone calls.
· Monitors and assists in patient testing compliance using appropriate application(s), reminder phone calls; documenting interactions and results, and producing follow-up letters.
· Documents all patient interactions in the appropriate system(s)
· Maintains and enters new patient data into appropriate computer database
· Processes patient requested orders for testing supplies.
· Processes faxes for all new patients with initial training results.
· Performs weekend coverage duties as assigned by Supervisor or Manager.
· Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.
Education & Experience
· High School Diploma or equivalent required.
· Associates degree or equivalent preferred.
· Data processing or customer service experience preferred.
Must be able to handle 100+ calls/day with strong phone and computer skills.
· Detail Oriented
· Strong Computer/Software Skills
· Communication & Writing Skills
· Organization/Time Management Skills
· Human Relations Skills
· Superior Customer Service Skills
· High degree of professionalism
At Pridestaff, we recognize and appreciate our team member’s hard work and enthusiasm! Therefore, we are proud to offer the Customer Service Representative a comprehensive benefits package!
Benefits package as a placed Field Associate include:
- Medical, Rx, and Wellness Benefits
- Dental and Vision Plan Options
- Sick Pay
- Holiday Pay