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« Back to Search Logistics Customer Service
Miami, FL

Salary: $16.50 p/ hour
Date Posted: January 26, 2018
Job Type: Temporary to Hire
Job ID: 278625

Job Description

Logistics Customer Service

Education: Bachelor’s degree in an appropriate discipline (ie: Marketing) and/or equivalent experience in business

Language: Fluency in Spanish and English

Role:

The Customer Service Representative(s) will perform a broad scope of administrative duties including, but not limited to, sales order administration and customer problem resolution.  This position will report directly to the Customer Service & Account Receivable Manager.

Main responsibilities:

All Customer service related duties to include but not limited to:

  • Answer phones and emails
  • Follow up on all orders and customer inquiries
  • Check for new orders, process new orders, price and log orders
  • Communication and coordination with Distribution Centers and Factories
  • Ensure customers receive order forms, literature, and all needed documents as required
  • Fax / e-mail shipping documents to the customer
  • Order processing
  • Prepare shipping documentation
  • Manual billing of non-stock items, freight, etc.
  • Maintain customer order files
  • Maintain & update order entry log
  • Follow all federal, state, and local regulations
  • Work in a safe manner at all time
  • All other duties as assigned by management within line of this position

 

 

Required skills and previous experience:

  • Excellent written and verbal communications; fluency in English and Spanish is required
  • Experience with Latin America and Asia is a plus
  • Strong interpersonal skills; experience working with customers is required
  • Proficiency in Microsoft Office, including Word, Excel and PowerPoint
  • Strong organization skills and ability to handle multiple tasks
  • Flexibility in accepting varying work assignments
  • Must be team oriented and work well with cross-divisional diverse groups
  • Previous experience with international and/or export business dealings a plus

Core Competences:

  • Learning Agility
  • Customer focus
  • Results orientation