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« Back to Search Customer Service Respresentative
Hayward, CA

Date Posted: December 8, 2017
Job Type: Temporary to Hire
Job ID: 278922

Job Description

Customer Service Representative 
 

SUMMARY:
We are seeking an energetic Customer Service Representative who will be responsible for creating positive customer service experiences for our customers, as well as critical back-end business functions. The Customer Service Representative will report to the Customer Service Manager. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Oversee customer orders from initial submission of purchase order through product delivery. Serve as first point of contact for incoming customer service calls and emails
  • Respond thoroughly and promptly to all customer inquiries with a sense of urgency
  • Assist customers with quotes, order confirmations, expedites, shipment tracking and invoice discrepancies
  • Record details of inquiries, as well as actions taken using CRM software
  • Understands the importance of detail and accuracy of clean order booking
  • Strive for positive relationship building with customer accounts
  • Responsible for special assignments or projects delegated by management
  • Cultivate familiarity with IronRidge products and software tools
REQUIRED:
  • An outgoing, personable individual with a positive attitude who makes a good first impression with customers
  • Ability to work well in a team environment and is always willing to assist others, must be punctual and reliable, self-motivated, comfortable in a fast paced, dynamic environment
  • Must be customer focused, possess strong time management skills, problem solving ability, strong follow-through skills and engaging pleasant phone presence
  • Ability to demonstrate excellent email etiquette and email management skills
  • Excellent verbal and written communications skills
  • Deploy exceptional organizational and time management skills with high attention to detail with a focused attitude to exceed customer and companywide expectations
  • Confident with MS Office products (Outlook, Excel, Word) and similar programs
  • Familiar with data entry systems
PREFERRED:
  • Bachelor's degree or some college coursework
  • Previous experience of 1-3 years in customer-facing roles