PrideStaff | Job Details

Job Details

« Back to Search Customer Service Respresentative
Hayward, CA

Date Posted: November 3, 2017
Job Type: Temporary to Hire
Job ID: 278922

Job Description

Partner with PrideStaff where we work for you!

PrideStaff is a national staffing organization with branches across the U.S. – each office locally-owned and plugged into the community. We get to know you and proactively advocate on your behalf with leading employers. Our goal is to see you succeed!

Customer Service Representative 
 

SUMMARY:
We are seeking an energetic Customer Service Representative who will be responsible for creating positive customer service experiences for our customers, as well as critical back-end business functions. The Customer Service Representative will report to the Customer Service Manager. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Oversee customer orders from initial submission of purchase order through product delivery. Serve as first point of contact for incoming customer service calls and emails
  • Respond thoroughly and promptly to all customer inquiries with a sense of urgency
  • Assist customers with quotes, order confirmations, expedites, shipment tracking and invoice discrepancies
  • Record details of inquiries, as well as actions taken using CRM software
  • Understands the importance of detail and accuracy of clean order booking
  • Strive for positive relationship building with customer accounts
  • Responsible for special assignments or projects delegated by management
  • Cultivate familiarity with IronRidge products and software tools
REQUIRED:
  • An outgoing, personable individual with a positive attitude who makes a good first impression with customers
  • Ability to work well in a team environment and is always willing to assist others, must be punctual and reliable, self-motivated, comfortable in a fast paced, dynamic environment
  • Must be customer focused, possess strong time management skills, problem solving ability, strong follow-through skills and engaging pleasant phone presence
  • Ability to demonstrate excellent email etiquette and email management skills
  • Excellent verbal and written communications skills
  • Deploy exceptional organizational and time management skills with high attention to detail with a focused attitude to exceed customer and companywide expectations
  • Confident with MS Office products (Outlook, Excel, Word) and similar programs
  • Familiar with data entry systems
PREFERRED:
  • Bachelor's degree or some college coursework
  • Previous experience of 1-3 years in customer-facing roles

Benefits

At Pridestaff, we recognize and appreciate our team member’s hard work and enthusiasm! Therefore, we are proud to offer the Customer Service Representative a comprehensive benefits package!

Benefits package as a placed Field Associate include:

  • Medical, Rx, and Wellness Benefits
  • Dental and Vision Plan Options
  • Sick Pay
  • Holiday Pay