PrideStaff | Job Details

Job Details

« Back to Search Customer Service
San Diego, CA

Salary: 15.00
Date Posted: September 25, 2017
Job Type: Temporary
Job ID: 280594

Job Description

Do you like BACON? Do you enjoy helping customers and clients solve problems and healthy living? Then send us your resume. A growing healthy living company in Sorrento Valley is seeking a customer service representative to join their company.  

Job Requirements:

Understanding of the Protein based lifestyle + community is highly preferred

Primary responsibilities

  • Greet customers warmly and ascertain problem or reason for calling.
  • Resolve customer issues via phone and email
  • Develop working knowledge of Shopify admin side in order to address customer issues/ordering
  • Communicate with customers about the status of their order, shipment, etc
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about products sold, ordering information, etc.
  • Act as the company gatekeeper.
  • Suggest solutions when a customer is unhappy.
  • Attempt to persuade customer to reconsider cancellation.
  • Create weekly order reports (in excel) to share with kitchens and management
  • Communicate internally with both kitchen locations (San Diego and Atlanta) regarding customer issues, complaints, cancellations, add-ons
  • Communicate with shipping department about addresses, cancellations and/or add-ons.
  • Check status of shipments at the end of each week and communicate with UPS about any issues with shipments.

Job Type: Full-time

Salary $15.00/hr.