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Nashville, TN

Date Posted: September 11, 2017
Job Type: Direct Hire
Job ID: 280907

Job Description

Multiple Openings!  

We are seeking Customer Service Representatives in South Nashville with a growing, local company!

 

ONLINE CALL CENTER AGENT

Job Description: The Online Agent is responsible for assisting customers during the process of submitting and application through the online portal in a fast paced, customer service centric call center environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Displays a cheerful and positive attitude
  • Is committed to providing an excellent customer experience
  • Accurately assists customer while applying through the online portal
  • Perform outbound calls to customers for various campaigns
  • Adheres to company policies and strictly follows all company procedures
  • Participates in ongoing learning and development
  • Complies with all state and federal laws governing the financial services industry
  • Performs all other duties as assigned

QUALIFICATIONS:

  • Must be high energy
  • Must understand and meet the demands of a customer focused call center environment
  • Must be dedicated to the work ethic and employment philosophy of an at will employer
  • Must work independently, manage multiple projects and produce timely and effective results
  • Must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information
  • Must be able to perform each essential duty listed above
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

EDUCATION:

High School Education / Some higher education preferred

EXPERIENCE REQUIRED:

Minimum 2 years’ experience in a service related field (Call Center Customer Service Experience preferred).  Computer keyboard proficiency required

COMPETENCIES:

Excellent verbal communications skills both in person and over the telephone ? Excellent problem–solving skills ? Excellent customer service skills ? Excellence with attendance, attitude and teamwork, knowledge, sales conversions, exceptional audits, and overall customer satisfaction ? Detail Orientation ? Ability to multi-task

LANGUAGE SKILLS:  

English and/or Bi-lingual (English & Spanish)