PrideStaff | Job Details

Job Details

« Back to Search Customer Service-Call Center
San Antonio, TX

Salary: $10.50/hr plus $500 project completion bonus
Date Posted: September 28, 2017
Job Type: Temporary
Job ID: 282151

Job Description

Customer Service Representative - Hurricane Relief

Bilingual Agents needed!

Part Time Schedules available for Students!

Temporary 1-3 months- or longer

Flexible schedules from 7AM to 7PM Monday through Saturday

$10.50 w/ pay increase/bonus based on performance

Must be empathetic to calls coming in from hurricane victims in Texas, Florida and Puerto Rico.

Call Center Representative job summary

We are seeking energetic and reliable professionals to join our team as Call Center Representative. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Call Center Representative responsibilities include

  • Answer incoming customer phone calls and take appropriate action for each call
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record updated

Customer Service Call Center Representative skills

  • High school diploma or GED required
  • Strong computer skills
  • Excellent interpersonal communication skills
  • High level of professionalism
  • Must be available to work some holidays and weekends
  • Strong problem solving abilities

Must pass National Sex Offender search and criminal background check with finger printing.   

  Apply today online at www.pridestaff.com/sanantonion or calling 210 807-6206.