PrideStaff | Job Details

Job Details

« Back to Search Customer Service Representative
Westchester, IL

Date Posted: October 17, 2017
Job Type: Temporary to Hire
Job ID: 282355

Job Description

Customer Service Representative- Call Center

PrideStaff, a national staffing company, is seeking a Customer Service Representative that will work in a call center environment and will make inbound as well as outbound call to customers.

 

Job Responsibilities

 

As a Customer Service Representative, you will be responsible for taking inbound calls from customers regarding products and service as well as provide general information regarding questions/issues.

 

Responsibilities for the Customer Service Representative may include:

-          Answering inbound calls from customers in a professional manner

-          Researching information using multiple resources and route call to the appropriate resource

-          Providing customers with product and service information and resolving customer concerns and complaints

-          Entering customer information in the system and identify and escalate priority issues

-          Completing call log and producing call reports

-          Providing follow up customer calls when necessary

 

Job Requirements

 

-          Excellent communication skills (both written and verbal)

-          Previous sales experience

-          Strong data entry / typing skills and computer skills

-          Experience selling products or services over the phone

-          Must be willing to submit to a background check and/or drug test

 

Interested and qualified candidates please follow these steps

 

  1. Apply online thoroughly completing the application with a up to date resume.
  2. After one hour call into our office for an immediate phone interview. Note that our office is open till 5pm. If applying after 4pm call first thing the next morning.
  3. Be available for a same day interview. Our process has already begun and this position will be filled quickly.