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Patient Customer Service Representative
Carlsbad, CA
Salary: $13.50
Date Posted: October 20, 2017
Job Type: Temporary to Hire
Job ID: 282593
Carlsbad, CA
Salary: $13.50
Date Posted: October 20, 2017
Job Type: Temporary to Hire
Job ID: 282593
Job Description
A growing company in North county is looking for an Patient Representative - Medical Collections for established company in North County.
Hours: 8:30 am -- 5:00pm or 5:30pm - GREAT OPPORTUNITY!
RESPONSIBILITIES
Hours: 8:30 am -- 5:00pm or 5:30pm - GREAT OPPORTUNITY!
RESPONSIBILITIES
Inbound calls
- Talk with patients, clinic members, insurance reps, attorney offices, interpreters, collection agency reps and patient advocates on occasion
- Make arrangements for payment -- payment plans
- Collect credit card payments by phone
- Explain benefits / Denials
- Set expectations for a resolve of the account
- Request authorization for release
Outbound calls
- Call patients on outstanding balances over 90 days on aging lists
- Make arrangements for payment -- payment plans
- Collect credit card payments by phone
- Explain benefits / Denials
- Set expectations for a resolve of the account
- Submit accounts for collections process
Requirements:
- Min 1 year of experience in a high volume call center
- Min 1 year of experience in collections with proven track record
To apply please reply to this ad with your resume in MS Word format.