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Norcross, GA

Salary: $12-$14/hr DOE + bonus
Date Posted: September 28, 2017
Job Type: Temporary to Hire
Job ID: 283235

Job Description

Help Desk Technical Support Specialist
 
Job Purpose: Responsible for providing technical assistance and support to customers, field technicians, and sales.
 
Responsibilities:
-Supports company SOP online library
-Uses computerized system for tracking, information gathering, inventory and/or troubleshooting
-May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Recommend to the Systems Administrator any hardware or software acquisitions necessary to maintain or enhance the operation
-Researches problem areas and documents processes used to correct issues. Recognizes consistent problem areas and reports to supervisor
-Emergency backup to the Systems Administrator and has the authority to take corrective action as required to maintain facility readiness
-Respond to email messages for customers seeking help
-Walk customer through problem-solving process
Run diagnostic programs to resolve problems
-Follow up with customers to ensure issue has been resolved
-Gain feedback from customers about system usage
-Run reports to determine malfunctions that continue to occur
 
Knowledge and Skills:
-Work effectively with internal departments.
-Ability to multi-task.
-Uphold and maintain the department's SOPs.
-Seek, identify, and implement new and improved ways of doing the job, to service customers better, create greater operating efficiencies and add value to company.
 
Qualifications:
- Familiarity with Microsoft Windows, Office 2007, Total Connect, Uplink and other signaling and remote control platforms
-Troubleshooting skills that demonstrate an ability to logically solve problems while applying corrective action with a measured sense of urgency to inform management of the inabililty to meet critical thresholds
-Requires ability to navigate a computerized data entry system or other relevant applications
-Ability to work in a dynamic fast paced environment
-Must demonstrate the ability to interact with customers, peers, management, outside vendors, and other departments in a professional manner
-Must have understand of English language and grammar, as well as good written communication skills. 
 

**The hours for this position are 11AM-8PM. Days are Saturday and Sunday and 3 other days during the week. Shifts are based off of seniority and candidate will be able to switch off of weekends after a certain period of time**Must also be able to work 7AM-4PM Monday-Friday for two-three weeks of training** 

 

Dress Code: Business Professional 

 
 
Dress Code: Business Professional 
**Pay: $12-$14/hr DOE + bonus