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Job Details

« Back to Search Customer Service Representative
Fresno, CA

Date Posted: September 29, 2017
Job Type: Temporary to Hire
Job ID: 283420

Job Description

Fresno Client is currently in need of a Customer Service Representative 

 

Job Duties:

  •  Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Attempt to persuade customer to reconsider cancellation.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service lead to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.

Requirements

  • Product and Market Knowledge a plus
  • 1-2 years customer service experience 
  • Quality focus
  • Strong problem solving skills
  • Strong documentation skills
  • Excellent listening skills
  • Exceptional verbal communication 
  • Must be able to multi-task
  • Ability to work individually and as part of a team. 
  • High level of integrity and work ethic. 
  • Able to perform basic calculations and mathematical figures.