Salary: 16.00 Date Posted: October 9, 2017 Job Type: Temporary to Hire Job ID: 284333
Data Entry Specialist
8:00 AM-5:00 PM
The Data Entry Specialist understands and accurately enters sales orders from source documents provided by customers and members of the field sales force. The Data Entry Specialist must be on the alert for information that is erroneous or inconsistent with the information that he/she has concerning the customer’s request, and to check back with Customer Care team members or Team Lead to verify or correct the information.
Essential Job Functions
Retrieve purchase orders from customers and sales team members submitted via fax and/or email and creates sales orders in NetSuite per established work instructions.
Follow up with Sales Team or other Customer Care team members as necessary to maintain compliance with transaction requirements.
Ensure sales orders are entered accurately and in a timely manner.
Responsible for complete handling of orders which includes purchase order review, pricing, delivery, logistical, and documentation requirements.
Inform team lead or assigned team advocate of any potential issues on orders so that customers can also be informed as needed on a proactive basis.
Assist with providing order status (confirmations, expedites, delays in delivery, tracking shipments, etc.) for customers and outside sales staff.
Have earned an academic high school diploma or equivalent with 3 plus years of related work experience, or Associate’s degree with 1 plus years of related work experience
Good computer and word processing skills
Good listening skills
2-3 years customer service experience (in a call center) required
Typing 55+ WPM and 10,000+ KSPH required
Minimum 3 years data entry experience
Purchasing or Order Entry experience a plus
Previous NetSuite experience a plus
Must be organized and efficient
Sense of urgency
*Must be willing to submit to a pre-employment background check and drug screen