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Job Details

« Back to Search Call Center Supervisor
Edison, NJ

Salary: DOE
Date Posted: October 12, 2017
Job Type: Temporary to Hire
Job ID: 284845

Job Description

Our client is looking for a Call Center Supervisor for a temp-to-hire position in Edison, NJ.

** Once converted to a perm position there are great benefits such as full health benefits, free dental, PTO, paid holidays, fitness reimbursement, bonuses etc! **

Work hours are Mon - Fri from 8:30am - 5pm. 

  • Help manage a staff of 30-35 call center reps.
  • Assist in implementation and maintenance of call center training program, providing reps with appropriate training and/or retraining.
  • Spend time on the call center floor directly monitoring reps for quality assurance.
  • Identify and recommend areas for development; establish and implement best practices.
  • Assist with scheduling and managing the attendance process for reps.
  • Perform other duties as assigned.

REQUIREMENTS:

  • Minimum 2 years experience in a management or supervisory role within a high-volume call center environment. Outbound call center experience preferred.
  • Strong leadership, organizational, project management and problem-solving skills.
  • Experience in creating training materials and conducting training sessions.
  • Outstanding verbal, written and presentation skills.
  • Outstanding relationship building skills with a high degree of responsiveness and integrity.
  • Must be flexible to working late shift if needed.
  • Bachelor’s degree preferred.
  • Highly proficient with MS Office and CRM.
  • Close to NJ Transit train station, so location is accessible by public transportation