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Job Details

« Back to Search Embroidery Customer Support Specialist
Mira Loma, CA

Salary: $11.50-$12.00
Date Posted: November 8, 2017
Job Type: Temporary to Hire
Job ID: 286792

Job Description

Description:       Serve as internal liaison between Customer, Sales and Operations. Assume full accountability and ownership of each customer interaction by providing appropriate documentation and follow- up to both customer and management.

 

Key Responsibilities:

  • Build a strong relationship and serve as a liaison between the existing Customers, Sales department and Operations.

 

  • Follow the Work flow procedures and provide appropriate documentation and follow-up to both customer and management.

 

  • Cross-train to handle all aspects associated with the new Customer Support Model (Data Entry, Sketch/Pre-Pro Processing, Quotes, outbound calling, etc.).

 

  • Perform other work-related projects as assigned by the DE Customer Support Supervisor and Plant Manager.

 

  • Adhere to all Company policies and safety policies.

 

Requirements:

 

  • 2-4 years of Customer Support experience.

 

  • Associates or Bachelor’s degree in business or related field preferred.

Skills, Knowledge and Abilities:

 

  • Must be proficient in all Microsoft Office 2010 applications.

 

  • Must have excellent verbal and written communication and presentation skills required.  Must have good command of the English language, verbal and written.

 

  •  Must be able to work independently and in a team environment.

 

  • Problem solving skills.

 

  • Must have excellent analytical skills.