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Job Details

« Back to Search Customer Service Rep
Fort Lauderdale, FL

Date Posted: November 2, 2017
Job Type: Direct Hire
Job ID: 287529

Job Description

REPORTS TO:   Customer Service Manager

SCHEDULE:  Monday-Friday, 8:30 A.M. – 5:30 P.M.

OVERALL RESPONSIBILITY: The Customer Service Representative is a position that combines the Customer Service Representative with an exceptional postal and print background to further develop the client ability to offer our customers with the most current products and services.

CUSTOMER SERVICE DUTIES AND RESPONISIBILITIES:

  • Provide Estimates for Digital/Direct Mail orders
  • Process and input customer orders and check inventory for availability
  • Ensure that all estimates are signed and all payments are received prior to releasing orders
  • Ensure customer permits have available funds to complete orders
  • Follow up with departments on order status
  • Provide excellent verbal communication skill when dealing with customers
  • Update job status on Direct Mail Report
  • Update customer on Order Status (follow up)
  • Coordinate deliveries and/or pickups
  • Place special orders with various vendors (envelopes, paper, labels, mailing lists, etc…)
  • Provide Customer Reports
  • Maintain a good working relationship with customers by responding to all inquiries
  • Take customer orders by phone, fax or email
  • Answer customer questions (billing & services)
  • Make 10 proactive calls per day
  • Up sell all services including: list services, printing, mail piece design, materials, mail processing, and data processing
  • Update customer information in SalesPad
  • Document customer feedback as a workflow in SalesPad
  • Report customer issues to Management
  • Ensure Direct Mail Report is updated for daily Production Meeting
  • Attend Daily Production Meeting
  • Attend weekly Customer Service Meeting
  • Obtain thorough knowledge of United States Postal Service procedures and regulations
  • Time Management & organizational skill, ability to prioritize workflow
  • Work independently with minimal supervision
  • Able to deal with customers, mangers and divisional staff in a professional service oriented manner
  • Navigate in Windows environment, proficiency in software applications (Word, Excel, Acess, Outlook, etc…)
  • Duties as assigned

DUTIES AND RESPONSIBILITIES:

  • Understands and interprets general technical requirements and provides information to further develop new and existing accounts
  • Researching and providing information and explanations to assist management in providing new services to our customers
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Develops accounts by checking customers’ buying histories and suggesting related and new items. Explain features to increase the business they are providing
  • Maintains communication by troubleshooting, reporting and tracking problems
  • Maintains and improves quality results by following standards, recommending improved policies and procedures
  • Guiding customer projects through workflow from beginning to end and following up with clients
  • Continuously updates job knowledge by studying new product descriptions and participating in educational opportunities
  • Accomplish department and organizational goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

SKILLS & QUALIFICATIONS:

  • Navigate in Windows environment, proficiency in software applications (Word, Excel, Acess, Outlook, etc…)
  • Knowledge of United States Postal Service procedures and regulations and how they relate to print services
  • Deadline oriented
  • Organize work to maximize use of time.
  • Prioritize work to complete tasks within assigned deadlines.
  • Communicate effectively and grammatically correctly in writing and speaking.
  • Salary up to $45,000 with experience.

Pridestaff is an equal opportunity employer.