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Cranbury, NJ

Salary: $18-20/hour
Date Posted: November 6, 2017
Job Type: Temporary
Job ID: 287916

Job Description

Our client is looking for a Client Service and Support Analyst for a 6+ month position in Cranbury, NJ.

The IT Client Support Analyst I will provide front-line level 1 technical support to end users on various technical issues and problems relating to telephone, mobility, computer hardware, software and peripherals.

 

Position Description:

The position will support multiple platforms including desktops, laptops, telephony, mobile devices and videoconferencing equipment. This position may require independent work, sharing information and assisting others as needed. 

 

Service Desk

  • Respond to IT service desk calls

  • Provide level one support on calls for computer hardware/software problems and telephone problems

  • Refer help calls to appropriate IT

  • Enter all calls into Help Desk system, and update call status as it changes

  • Act as visible point of contact for customer support

 

IT Department

  • Configure new computer and laptops according to corporate specification

  • Assist colleagues with various IT related projects as needed


Requirements

  • Must be able to lift boxes, PCs, Printers, or peripherals up to 30 pounds, from floor level to chest level, as well as from chest level to the floor without assistance.

  • The IT Client Support Analyst must have excellent problem-solving skills to diagnose and resolve complex problem, or when appropriate, escalate them to appropriate IT staff member.

  • High School degree a must, associates or bachelor’s degree desired