Date Posted: November 29, 2017
Job Type: Temporary to Hire
Job ID: 290788
CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION (CSR)/ SALES:
The role of CSR/Sales is: Responsible for monitoring "Customer satisfaction" and ensuring prompt action and resolution of all customer issues (Examples include taking request for quotes, processing orders, providing follow up / status, to customers via telephone, fax, email, and customer internet portals.
Provides in-service support for escalated issues and works with other groups to strategize solutions for issue resolution. Investigates issues thoroughly and maintains comprehensive information pertaining to customer issues.
CSR strives/ensures that his/her, as well as the company monthly booking (sales) goals are met.
Place "cold" and "warm" calls to customer or potential customer to promote sales.
The position requires CSR’s to log a minimum of daily calls.
Facilitate communication between the customer and the appropriate company department such as manufacturing, planning, and quality. Communicates regularly with clients to ensure company is meeting their expectations.
Encourages, facilitates and reinforces strong relationships between Customers and Management.
Qualifications - As our ideal candidate, you will have the following:
A minimum of three (3) years of previous CSR experience, preferably, in Aerospace.
Must be able to follow written and verbal directions.
You are computer literate and at ease with current information / data processing technologies such as MS Office applications and ERP experience is an asset. Blueprint/Drawing interpretation a Plus.
Typing abilities of a minimum of 30 WPM
Shift: M-F 7:00 AM -- 3:30 PM (schedule may vary slightly)
Wage: $14:00 Hour
Start Date: ASAP after meeting all pre-employment requirements
Candidates undergo testing on: Spelling, Typing, Excel, Outlook, Word
Respond by sending your resume