PrideStaff | Job Details

Job Details

« Back to Search Customer Service Representative
Carlsbad, CA

Salary: $14.00
Date Posted: January 19, 2018
Job Type: Temporary
Job ID: 293721

Job Description

PrideStaff has immediate positions for Customer Support Representatives for a dynamic company in North County.

MUST be able to work Saturday or Sunday with a day off during the week.

2 shift available

DUTIES:

  • Responsible and accountable for taking inbound calls from active and potential clients as well as employees.
  • Answering employee and client questions, directing calls to the appropriate staff members, researching and resolving shipping issues, handling client scheduling changes, answering program questions including but not limited to e-tools, website, etc.
  • Address shipment statuses, process client refunds and submit food quality reports. 
  • Responsible for exhibiting a strong customer focus through friendly, professional interaction with staff and clients with the goal of achieving first call resolution.
  • Responsible for seeking self-development through monitoring, coaching and training to expand program knowledge and customer service skills. 
  • Responsible for the quality of work including the completion of necessary documentation such as; Product Quality Issue Reports, Change in Condition Reports, Refund Requests and other assigned administration. 

EXPERIENCE:

  • High school diploma or general education degree (GED)
  • Some college and/or previous sales/customer service experience preferred.
  • 2+ YEARS customer service experience desired.