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Irvine, CA

Date Posted: January 19, 2018
Job Type: Temporary to Hire
Job ID: 293791

Job Description

Customer Service Representative for durable medical supply company located in the Irvine CA area.
 
This is a Temporary to Hire opportunity.  Hours 8:00 am - 5:00 pm with 1 hour lunch; Monday-Friday, hours subject to change, as needed, as Dept hours are 5:00 am - 5:00 pm.  Business casual environment.  Company will conduct background check prior to start.
 
Please submit resume to be considered - 293791
 
Essential Responsibilities - some or all duties will be performed on a daily basis:
Provide excellent customer service support to help resolve issues including shipments and products
Answer incoming calls and emails from internal and external customers regarding product orders
Filter calls from facilities/field staff
Log daily UPS Shipping Slips - Tracking & Statistical purposes
Maintain the UPS shipping exception log
Track shipping errors for support to sales growth
Maintain back orders log and customer care logs for shipping and returns
Corporate customer service liaison between OVD's, field staff,and facilities
Backup to Reception desk during breaks and end of day
Perform administrative and clerical duties for daily operations
Process orders sent to local printer, consolidate pages, enter log, and place in appropriate location for warehouse personnel

Other projects, as directed, by Customer Service Manager or Materials Manager

Requirements:
Min 1 year Customer Service experience in a corporate environment NO restaurant
High School Diploma or equivalent
Prior Order Entry experience is helpful, but not a must
Intermediate MS Word, Excel and Outlook; Experience with ACCPAC or other accounting system helpful; Familiarity with CRM Systems and Practices desired
Accurate Data Entry - minimum 4,000 kph
Ability to multi-task, prioritize, and manage time effectively
Great verbal and written communication skills
Great organizational and communication skills
Team player possessing the ability to work autonomously
Works well under pressure and deadline-oriented
"Can-Do" attitude
Dependable and punctual
Strong critical thinking skills