Fort Lauderdale, FL
Date Posted: February 5, 2018
Job Type: Temporary to Hire
Job ID: 294346
Customer Service/ Bookkeeper-$15 ph- Hollywood
We are looking for a motivated individual, to fulfill a multi-tasking position that will take the "extra mile" to provide functional assistance to Accounting and Customer Service departments. Compensation according to experience and qualifications.
? Record, compile, sort, etc. invoices, checks, expenditures, account statements, enter data of transactions and generate reports and other records as needed.
? Reconcile accounts and statements accurately, and in a timely manner.
? Verify accuracy of invoices, bills, expenses, disbursements and other financial/business transactions.
? Ensures all files, records, reports, etc, are complete and maintained as needed.
? Protect organizations values by keeping information confidential.
? Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
? Provide support and front desk customer service.
? Thoroughly and efficiently gather customer information and document interactions through contact tracking.
? Provide quality service and support in a variety of areas including, but not limited to: billing, invoicing, order taking, and system/process troubleshooting.
? Troubleshoot customer issues and resolve problems over the phone.
? Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
? Continuously evaluate and identify opportunities for improvements that positively impact the customer’s experience.
? Responsible for compiling and generating reports as they relate to customer service surveys.
? 2-5 years of proven experience in both accounting assisting and customer service/support or help desk capacity required.
? Familiarity with bookkeeping and basic accounting principles and procedures.
? Accuracy and attention to details with an aptitude for numbers.
? Strong proven contact handling, communication and active listening skills.
? Familiarity with CRM and ERP systems and practices (preferably SAP).
? Advanced familiarity with MS Office applications and especially Excel.
? Ability to multi-task, prioritize and manage time effectively and productively.
? Strong organizational, decision making and analytical abilities.
? Possess a strong professional work ethic and team player mentality.
? Highly developed sense of integrity with demonstrated passion for excellence.
? Ability to transform work pressure into creativity.
? Accounting associates degree or relevant certification is a plus.
? Bilingual (English – Spanish) preferred but not required.