PrideStaff | Job Details

Job Details

« Back to Search Customer Service Representative
Jurupa Valley, CA

Salary: $12.00
Date Posted: January 11, 2018
Job Type: Temporary to Hire
Job ID: 295298

Job Description

Our Facilities are Non-Smoking Facilities.

 

Customer Service Representatives ("CSR's") are very important to Southwest School & Office Supply ("Company"). The primary role of a Customer Service Representative is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product, service, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience.

 

Essential Duties and Responsibilities include:

  • Respond  to  incoming  calls from  existing  customers  with  a goal  of providing  world-class customer service
  • Diagnose customer needs and/or concerns
  • Handle difficult customer calls in a courteous and professional manner
  • Create and maintain a positive and professional connection with caller at all times
  • Correctly  enter  information  into  our  Customer  Relationship  Management  (CRM)  system according to the customer's needs and/or concerns
  • Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
  • Display exceptional decision-making and problem-solving capabilities to take immediate action

on all calls

  • Assess customer 's needs and satisfy them with suggestions from our catalog
  • Achieve monthly sales product goals

 

Minimum Job Requirements:

  • Excellent Professional or Business English communication skills, both written and verbal
  • Excellent telephone skills, strong problem-solving ability
  • Professional and courteous demeanor
  • Outstanding organizational skills and very attentive to detail
  • Excellent Professional or Business English communication skills, both written and verbal
  • Ability to perform the physical duties of this position as indicated under the "Physical Demands"

section, below

  • Ability  and  willingness  to work  in the environment  described  under  "Work Environment" section , below
  • Punctual and reliable attendance.  Regular and predictable attendance is an essential function of the job
  • Outstanding organizational skills
  • Excellent Professional or Business English communication skills, both written and verbal
  • Comply with Company 's safety policies
  • Comply with all applicable laws, rules, regulations , and Company policies to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

 

Key Qualifications Include:

  • High school diploma or GED
  • Minimum one year of experience and work history with previous employer
  •  

     

     

  • Demonstrated sense of urgency and comfort working in a fast-paced office environment
  • Ability to work independently or with a team with solid communication skills
  • Solid problem solving and decision-making skills
  •  

    Work Environment I Physical Demands:

    The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

     

    Physical  Demands:  While performing the duties of this job , the employee is frequently required to sit for extended  periods of time; the employee  must lift up to 15 lbs. on an occasional basis. Specific vision abilities required by the job include close vision, distance vision , and color vision.

     

    Work Environment:  While performing the duties of this job , the employee is exposed to general office conditions. The noise level in the work environment is usually moderate.

     

    Education and Training:

  • High school diploma ; GED or four years ' previous experience
  • Minimum two years ' experience and work history with previous employer
  • Such alternatives as the Company, in its sole discretion , may find appropriate and acceptable