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« Back to Search Service Coordinator
Florence, KY

Salary: 14.00
Date Posted: January 22, 2018
Job Type: Temporary to Hire
Job ID: 296417

Job Description

 

 

Great Temp to Hire Opportunities with strong leading company in its field. Four Customer Service positions needed to be filled immediately.

 

Four Positions:

 

1) Tues-Sat 3pm-11:00pm

2) Sun-Thur 3pm-11:00pm

 

 

 

Pay Rate: $14.00

Answer incoming calls capture breakdown service information, answer inquiries and questions, handle complaints, troubleshoot problems and provide accurate information. Interact by phone with customers and vendors to schedule services, collect payment, answer questions and conduct follow up. Create email correspondence          with internal and external customers, identify responsible billing parties, select capable vendors using in and out of network resources. The coordinator is challenged with converting opportunities into completed jobs and earns performance based incentive (commission).

 

DUTIES AND RESPONSIBILITIES:

Customer Service Skills

1.1          Answer and handle all calls in accordance with HPCF Training (Highly Professional,   

               Courteous, Friendly)

1.2          Resolve on-demand customer requests

1.3          Follow-up with customers in a timely manner

 

Service Coordination

2.1          Concurrently process service requests, forms and software applications

2.2          Identify and escalate priority issues

2.3          Respond to customer inquiries

2.4          Route calls to appropriate resource

2.5          Work under pressure handling multiple requests

2.6          Dispatch tire, mechanical and towing service to in and out of network vendors

2.7          Intermediate knowledge of minor and major mechanical repairs

2.8          Create service estimates and collect payment as necessary

2.9          Provide Comchek or credit card as a form of payment to vendors

 

Computer Skills

3.1          Research required information using available resources

3.2          Enter service information into computer system

3.3          Provide customers with product and service information

 

Sales Skills

4.1          Overcome customer objections when prospects request new service

4.2          Persuade prospects to proceed with service rather than shopping competitors

4.3          Provide sales information to interested prospects and forward contact information

                to an inside sales team member when necessary

 

POSITION REQUIREMENTS (Knowledge, skills, abilities):

1.            Proficient in relevant computer applications

2.            Good data entry skills

3.            Knowledge of sales principles and methods

4.            Knowledge of customer service principles and practices

5.            Knowledge of call center telephony and technology

 

QUALITY STANDARDS:

1.            Minimum 25% conversion ratio

2.            Minimum call quality average score of 90% monthly

 

EDUCATION AND EXPERIENCE REQUIRED:

1.            High School diploma or equivalent

2.            Sales experience and/or demonstrates strong sales aptitude

3.            Inbound/outbound call center experience preferred