PrideStaff | Job Details

Job Details

« Back to Search Customer Service Rep
Fort Lauderdale, FL

Date Posted: February 5, 2018
Job Type: Direct Hire
Job ID: 296844

Job Description

Experience Customer Service Representative

The ideal candidate will possess a minimum of (3) three years Customer Service Experience.

Job Description:

  • Provide Estimates for Digital/Direct Mail orders
  • Process and input customer orders and check inventory for availability
  • Ensure that all estimates are signed and all payments are received prior to releasing orders
  • Ensure customer permits have available funds to complete orders
  • Follow up with departments on order status
  • Provide excellent verbal communication skill when dealing with customers
  • Update job status on Direct Mail Report
  • Update customer on Order Status (follow up)
  • Coordinate deliveries and/or pickups
  • Place special orders with various vendors (envelopes, paper, labels, mailing lists, etc…)
  • Provide Customer Reports
  • Maintain a good working relationship with customers by responding to all inquiries
  • Take customer orders by phone, fax or email
  • Answer customer questions (billing & services)
  • Make 10 proactive calls per day
  • Up sell all services including: list services, printing, mail piece design, materials, mail processing, and data processing
  • Update customer information in SalesPad
  • Document customer feedback as a workflow in SalesPad
  • Report customer issues to Management
  • Ensure Direct Mail Report is updated for daily Production Meeting
  • Attend Daily Production Meeting
  • Attend weekly Customer Service Meeting
  • Obtain thorough knowledge of United States Postal Service procedures and regulations
  • Time Management & organizational skill, ability to prioritize workflow
  • Work independently with minimal supervision
  • Able to deal with customers, mangers and divisional staff in a professional service oriented manner
  • Navigate in Windows environment, proficiency in software applications (Word, Excel, Acess, Outlook, etc…)
  • Duties as assigned

DUTIES AND RESPONSIBILITIES:

  • Understands and interprets general technical requirements and provides information to further develop new and existing accounts
  • Researching and providing information and explanations to assist management in providing new services to our customers
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Develops accounts by checking customers’ buying histories and suggesting related and new items. Explain features to increase the business they are providing
  • Maintains communication by troubleshooting, reporting and tracking problems
  • Maintains and improves quality results by following standards, recommending improved policies and procedures
  • Guiding customer projects through workflow from beginning to end and following up with clients
  • Continuously updates job knowledge by studying new product descriptions and participating in educational opportunities
  • Accomplish department and organizational goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

SKILLS & QUALIFICATIONS:

  • Navigate in Windows environment with proficiency in software applications (Word, Excel, Access, Outlook, etc…)
  • Knowledge of USP Service procedures and regulations and how they relate to print services
  • Deadline oriented
  • Organize work to maximize use of time.
  • Prioritize work to complete tasks within assigned deadlines.
  • Communicate effectively and grammatically correctly in writing and speaking.