PrideStaff | Job Details

Job Details

« Back to Search Post Sales - Customer Service
Miami, FL

Salary: $40-50K
Date Posted: January 26, 2018
Job Type: Direct Hire
Job ID: 297146

Job Description

Post Sales - Customer Service

Our client designs fine furniture while expressing the utmost commitment to quality, customer satisfaction, ethics and social responsibility. The combination of technology, craftsmanship and exquisite natural materials creates unique styles. 7 years ago they opened their doors in the Miami Design District to offer fully customized solutions that captivate the most sophisticated clients.

 

Role: 

The Customer Service Representative will perform a broad scope of administrative duties including, but not limited to, sales order administration and customer problem resolution.  

Main responsibilities: 

All Customer service related duties to include but not limited to:

    •    Answer phones and emails with clients, project managers and factories

    •    Placing and Follow up on all orders & customer inquiries

    •    Check for new orders, process new orders, price and log orders

    •    Communication and coordination with Distribution Centers and Factories

    •    Ensure customers receive order forms, literature, and all needed documents as required

    •    Fax / e-mail shipping documents to the customer, clients and factories

    •    Order processing

    •    Maintain customer order files

    •    Maintain & update order entry log

    •    Work in a safe manner at all time

    •    All other duties as assigned by management within line of this position

 

Required skills and previous experience:

    •    Excellent written and verbal communications; fluency in English and Portuguese is required

    •    Strong interpersonal skills; experience working with customers is required

    •    Proficiency in Microsoft Office, including Word, Excel and PowerPoint

    •    Strong organization skills and ability to handle multiple tasks

    •    Flexibility in accepting varying work assignments

    •    Must be team oriented and work well with cross-divisional diverse groups

    •    Previous experience with international and/or export business dealings a plus

 

Core Competences:

    •    Learning Agility, Customer focus, Results orientation, Proactive and strong problem solving skills.