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Job Details

« Back to Search Customer Service Representative
San Diego, CA

Salary: $15.70 per hour
Date Posted: February 19, 2018
Job Type: Temporary
Job ID: 297861

Job Description

A great opportunity with an outstanding client of our in the City Center!

As a Customer Service Representative, you must have one year of medical office experience or one year experience as a Receptionist.  Previous experience in a call center environment preferred.  These are temp to hire opportunities.  Hours are Monday - Saturday.

Minimum Requirements: 

  • Bilingual in English / Spanish preferred, along with medical experience (6 months minimum)
  • Excellent verbal and written communication skills including ability to communicate effectively with staff and patients
  • Thorough knowledge of insurance types preferred
  • Intermediate computer skills
  • Typing 40+ wpm with high accuracy rate
  • Flexible work schedule- ability to work weekends, holidays and evenings.  Hours of operation are Monday - Friday from 645am - 7pm and Saturday from 7am - 5pm.

Essential Functions:

  • Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.
  • Maintain average call time as defined by call management guidelines.
  • Maintain average call volume as defined by call management guidelines.
  • Complete full registration for all new patients and indicate insurance verification.
  • Schedule appropriate family planning and surgical appointments.
  • Review and update patient demographics, insurance information/eligibility/authorization, and appointment location and take appropriate actions to update changes identified.
  • Route calls to appropriate department for continued assistance as necessary.
  • Communicate requests and respond accurately using the appropriate procedures for contacting clinics and/or clinic staff.
  • Take complete on-line messages that are detailed, concise, spelled accurately and utilize correct medical terminology.

 Please submit your resume as a Microsoft Word formatted document (no other file types will be accepted).