PrideStaff | Job Details

Job Details

« Back to Search Customer Service Agent
Ft. Lauderdale, FL

Salary: $11.25 per hour
Date Posted: February 5, 2018
Job Type: Temporary to Hire
Job ID: 298149

Job Description

Primary Responsibilities

--Answer incoming telephone calls from customers and verify account information.

--Resolve customer complaints via phone, email, mail, or social media.

--Assist with processing orders, refunds or exchanges.

--Advise on company information.

--Take payment information and other pertinent information such as addresses and phone numbers.

--Answer questions about certificates, terms and conditions.

--Act as the company gatekeeper.

--Assist customers with website support in processing their requests.

--Attempt to persuade customer to reconsider cancellation.

--Inform customer of deals and promotions

--Make outbound calls in conjunction with call out campaigns.

--Utilize computer technology to handle high call volumes.

--Work with customer service manager to ensure proper customer service is being delivered.

--Utilize the system to track all call dispositions.

--Outbound call campaigns.

--Provide feedback to supervisor as to any customer's feedback.

-Ability to follow directions and read from script.