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Job Details

« Back to Search Embroidery Customer Support Specialist
Mira Loma, CA

Salary: 12.00
Date Posted: January 17, 2018
Job Type: Temporary to Hire
Job ID: 298437

Job Description

Description:       Serve as internal liaison between Customer, Sales and Operations. Assume full accountability and ownership of each customer interaction by providing appropriate documentation and follow- up to both customer and management.


Key Responsibilities:

  • Build a strong relationship and serve as a liaison between the existing Customers, Sales department and Operations.


  • Follow the Work flow procedures and provide appropriate documentation and follow-up to both customer and management.


  • Cross-train to handle all aspects associated with the new Customer Support Model (Data Entry, Sketch/Pre-Pro Processing, Quotes, outbound calling, etc.).


  • Perform other work-related projects as assigned by the DE Customer Support Supervisor and Plant Manager.


  • Adhere to all Company policies and safety policies.




  • 2-4 years of Customer Support experience.


  • Associates or Bachelor’s degree in business or related field preferred.

Skills, Knowledge and Abilities:


  • Must be proficient in all Microsoft Office 2010 applications.


  • Must have excellent verbal and written communication and presentation skills required.  Must have good command of the English language, verbal and written.


  •  Must be able to work independently and in a team environment.


  • Problem solving skills.


  • Must have excellent analytical skills.