PrideStaff | Job Details

Job Details

« Back to Search Customer Service - Logistics Dispatch - 3rd Shift
Florence, KY

Salary: 15
Date Posted: January 31, 2019
Job Type: Temporary to Hire
Job ID: 346028

Job Description

Great Customer Service Opportunity in the trucking, logistics field. Temp to hire position with a very strong company, nationally serving customers from their operation center in Florence KY. PrideStaff is ready to screen you and submit you to our client. 

One spot available--

3rd – 3:00 am to 11:30 am

3rd -- 10:00 pm to 6:30 am

Good benefits  when  hired on. and good pay progression. 

Must have good credit situation, no felonies and ability to work up to 3 weekend shifts a month, in addition to your normal work week schedule.

Ideal Candidate Has Experience in:

 - Trucking or Towing Industry

 - Dispatch

 - Maintenance or Trucking Operations

 - Truck Drivers Looking to Get Off The Road

 

To handle any breakdown occurrence in a professional and timely manner. To work as a team to provide Simplified Solutions and Superior Service to all our customers.

DUTIES AND RESPONSIBILITIES:

  • Monitors dispatch queue to timely begin the service process.
  • Dispatches of Emergency Breakdowns in established SOP to insure safety compliance.
  • Reads customer file which insures proper billing.
  • Follows all customer guidelines precisely based on the customer profile; not memory.
  • Reaches out to RSC II, Lead, RSC Specialist or Operations Supervisor as a backup for vendor selection process to determine or verify vendor being used.
  • Assigns vendor number.
  • Follows vendor profile guidelines as listed in the system.
  • Communicates all necessary repair info to vendors via phone, text, and e-mail communications.
  • Communicates with customer to advise of vendor ETA and all necessary follow up to ensure continued safety.
  • Obtains detailed quotes/estimates from vendors when necessary.
  • Reports vendors that are not performing or complying directly to CEO.
  • Document all aspects of the service event real time.
  • Reads/Relays/Follows all informational windows in the Shepherd system.
  • Adheres to all Agent Rules to Success that are mandatory compliance.
  • Performs other related duties as assigned by management.
  • Maintain a 60-point score on ASC (Agent Score Card)

 

SUPERVISORY RESPONSIBILITIES:

  • This job has no supervisory responsibilities.

 

COMPETENCIES:

  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Must be able to work in a fast-paced environment and as part of a team.

QUALIFICATIONS:

  • High School diploma or equivalent.
  • At least 6 months relevant work experience.
  • Call Center experience preferred.
  • Transportation industry experience a plus.
  • Basic computer knowledge.
  • Excellent typing skills.