Date Posted: February 19, 2019
Job Type: Temporary
Job ID: 348449
As a frontline follow up agent of our organization we require you to assist in the completion of profitable, timely and efficient repair dispatches. Proactive follow-up while maintaining a positive customer service attitude is a must. Following set processes, maintaining excellent customer service standards, and adhering to company profit goals are key to the success of the company. This position is often a precursor to higher level job functions in the Operations department.
Monitor ITRAX queue to ensure a timely follow up.
ETA’s and Roll time accuracy if paramount – Time zone difference MUST be kept in mind
Be mindful of categories that require attention outside of the normal dispatch process
Repairs must be documented appropriately upon each touch
Monitor email regularly for customer correspondence, repair requests, etc.
Uses departmental resources effectively
Meets Standards of Performance and Quality
Maintains an inbound talk time of 2.5 minutes or less and an outbound of 3 minutes
Treat new and potential customers with respect to encourage repeat business from them
Sending invoices to customers. Understand that you are the VOICE of Client during all customer communications.
Call center experience preferred
Excellent customer service skills
Excellent typing skills
Excellent attendance record
H.S diploma required
Familiar with MS Office and AS/400