PrideStaff | Job Details

Job Details

« Back to Search Service Follow-up Admin (2nd Shift: 2p-10:30p Mon-Fri)
Florence, KY

Salary: 14.00
Date Posted: February 19, 2019
Job Type: Temporary
Job ID: 348449

Job Description

As a frontline follow up agent of our organization we require you to assist in the completion of profitable, timely and efficient repair dispatches.  Proactive follow-up while maintaining a positive customer service attitude is a must.  Following set processes, maintaining excellent customer service standards, and adhering to company profit goals are key to the success of the company.  This position is often a precursor to higher level job functions in the Operations department.

Trax Follow-up       

Monitor ITRAX queue to ensure a timely follow up.       

ETA’s and Roll time accuracy if paramount – Time zone difference MUST be kept in mind       

Be mindful of categories that require attention outside of the normal dispatch process      

Repairs must be documented appropriately upon each touch

 

E-mail management

Monitor email regularly for customer correspondence, repair requests, etc.

Respond quickly

 

Resources

Uses departmental resources effectively

 

Meets Standards of Performance and Quality

Maintains an inbound talk time of 2.5 minutes or less and an outbound of 3 minutes

 

Customer Service

Treat new and potential customers with respect to encourage repeat business from them

Sending invoices to customers. Understand that you are the VOICE of Client during all customer communications.

 

Call center experience preferred

Excellent customer service skills

Excellent typing skills

Excellent attendance record

H.S diploma required 

Familiar with MS Office and AS/400