Other staffing firms will tell you that they give great service.
At PrideStaff, we don't just say it - we prove it.
Staffing excellence is built on two fundamental principles; client service and quality job candidates. Everyone says they provide it, yet few can prove it.
At PrideStaff, we believe that judgment of excellence belongs to those most impacted - the clients and job candidates.
Our methodology is rigorous, the feedback we receive drives our service, and the industry awards we have earned confirm that our diligence is working.
A Single Question - Limitless Insight
An overview of the process
The greatest compliment we receive is a thoughtful referral from our clients and job candidates. That is why the Net Promoter (NPS) methodology drives PrideStaff. Each quarter, we ask each of our clients and job candidates whether they would recommend us to a friend or colleague. Their answer and suggestions are at the core of PrideStaff's service offering.
The Inavero Institute for Service Research, the American Staffing Association's research partner, and the industry's leading independent provider of client and job candidate surveys manages the research process for PrideStaff. Their client service certification program is the industry's recognized symbol of excellence in the field of staffing.
Calculating the Net Promoter Score
An overview of the process
PrideStaff proudly follows the Net Promoter methodology developed and validated by former Bain consultant and client loyalty expert Fred Reichheld. The premise of his work focused on continually measuring, tracking and responding to feedback based around a single question - would you recommend this company to a friend or colleague?
Those who rate PrideStaff a 9 or 10 on a scale from zero to ten are considered "promoters", while those who rate the firm a 6 or lower are "detractors". The Net Promoter Score (NPS) is simply the percentage of 6's or lower subtracted from the percentage of 9's and 10's.
In the first quarter of 2009, PrideStaff rolled out the program to three of their offices. The result: an NPS of 74%, more than triple that of the staffing industry overall. Throughout 2009 the rest of the PrideStaff offices will begin the quarterly survey process, with all clients and job candidates participating by the end of the year.
Exceptional Service and Constant Improvement
What service excellence means for clients
At PrideStaff we don't stop at data - we strive for information, action and improvement. PrideStaff clients experience that in a number of ways.
- We are your partner, not your vendor
- We provide talent that fits your needs and culture
- We understand your business
- Our staff is passionate and here for you
- Our candidates are talented and engaged
Respect, Opportunity and Advocacy - the PrideStaff Difference
Why our candidates are loyal
At the core of a staffing firm's success is the relationship internal staff has with the candidates they place. Our candidates deserve to be treated with the utmost respect and as partners in the employment process. They expect nothing less, and neither do we. Our candidates value a number of things about working with us.
- We care about them as individuals
- We provide job opportunities that fit
- We treat them fairly, and with respect
PrideStaff Receives Platinum Client Recommended Award
PrideStaff awards and recognition
PrideStaff has received the staffing firm's highest honor for staffing firm client service - a platinum client recommended award from the Inavero Institute, the staffing industry's leading provider of independent, 3rd party, client and job candidate surveys. Their platinum award is reserved for the top performing staffing firms - those who beat the industry client service score by 25% or more.
|
