PrideStaff | Job Details

Job Details

« Back to Search Call Center - Healthcare
Gilbert, AZ

Salary: Up to $15/hr
Date Posted: February 12, 2019
Job Type: Temporary to Hire
Job ID: 347389

Job Description

Customer Service - Call Center - Healthcare

Great opportunity to get your foot in the door to the Healthcare Industry!!

Customer Service -
 You are responsible for supporting client retention and Patient referral objectives by consistently providing an easy, efficient and productive customer experience for callers.

Essential Responsibilities & Duties:

1. Receive inbound phone and electronic referrals from insurance companies, provider centers, doctors, patients etc.

2. Make outbound telephonic/electronic contacts with clients and physicians to verify information/missing information and request other related paperwork.

3. Review information/consult with Management to determine if new cases need to be opened or patient can be followed in existing case.

4. Request verification from insurance companies and other related paperwork from providers telephonically/electronically.

5. Make outbound calls to Providers and Patients in order to schedule patient’s appointment(s).

6. Consistently meet Clients Customer Support Service & Quality standards.


Minimum Formal Education:

High School Diploma

Minimum Work Experience:

Minimum of 6 months of call center experience with both in-bound and out-bound calls (medium to high volume).

Special Skills/Certifications:

Excellent verbal and written customer service skills demonstrating a can-do attitude.

Highly developed problem-solving skills.

Strong data entry skills

Detail oriented and solid organizational skills

Basis Computer skills

Type at least 40 WPM

Must have ability to multi-task and work independently