As you evaluate which franchise is right for you, one of the key components is the structure provided by the Franchisor. A benefit of being a franchisee is to have local ownership combined with the strength of a national organization. As a Franchisee Strategic-Partner with PrideStaff, you will build your business with a strong foundation of systems, support, and processes.
PrideStaff’s accounting department does a number of key things for your business. First, they distribute franchise commissions on the 15th of every month, rather than the 25th, which is unique, compared to many other franchisors. They also provide you with a detailed ﬁnancial statement showing not only the breakdown of your business’ revenue, cash ﬂow, etc, but it also represents items compared to your budget set at the beginning of each year. Additionally, they allow us to purchase many of the items and services you need for your business at a reduced cost by using our economies of scale. They divide up and appropriately allocate the cost from many of our consolidated vendor invoices to the correct ofﬁce.
Billing and Collections
Unlike many in our industry, initial collection calls are not made from the local ofﬁce. It can be an awkward transition to go from a selling/servicing/consulting role with a Client, to the next call being a collection call on a past due invoice. For that reason, the calls are made from the Credit/Collections department in Fresno and the franchisee is only involved when a Client becomes seriously late or unresponsive. They also conduct monthly calls reviewing your Aging Report with you, to help you keep abreast of any future potential issues.
Training and Field Support
We have a culture of support that begins with training. PrideStaff’s training was developed with the mindset that we are a total sales organization. Everyone is in sales. In contrast with many companies that have separate training for Sales and Operations, we know that to be truly effective in our industry, the two consistently mingle together and everyone in the ofﬁce must be an expert in both. PrideStaff’s ﬁeld support is structured the same way. We are consultants to your total business…from sales, to recruiting, to managing and developing your teams.
One of the most important things we can do for a franchisee is to ensure a successful and smooth opening. Among the many things this department does, one of the most critical is the regularly scheduled and structured process they guide a new ofﬁce through, to make sure no critical steps are missed in the complex process of forming your own corporation and opening a PrideStaff franchise.
Our IT department is unique, in that they are not limited to only supporting ofﬁces in a true IT sense…they also train and assist ofﬁces with operational issues relating to our business software and processes. Additionally, they proactively monitor and identify issues that may affect a franchise, including connectivity and network issues in an ofﬁce, even if they come up overnight.
Marketing and Materials
PrideStaff has an array of award-winning sales, marketing, and recruiting materials, programs and processes available to the Franchisees/Strategic-Partners. To get you started in your sales effort, we purchase a list of potential clients in your territory that ﬁt our criteria based on the number of employees and their SIC Codes, which we download into our state-of-the-art software. It is then plotted on a map for you, which indicates the concentrations of the types of businesses in your territory that we target, in one-mile grids. One of the best practices that PrideStaff offers is our focused Client Development Process.
When you open your ofﬁce, at our cost, we will provide you with a 90-day supply of forms, our award-winning advertising and marketing materials, stationery, letterhead, business cards, envelopes and other printed materials.
The process of creating payroll checks (and direct deposits or payroll cards) is mainly completed at PrideStaff Home Ofﬁce. The ofﬁce keys-in an employee’s information and weekly hours worked; but the actual processing, calculation and submission of payroll taxes, printing of the checks, etc, is done for the franchise, and the payment method is then sent to the ofﬁce for distribution the same week. The funding of payroll is also handled and secured by PrideStaff Home Ofﬁce.
The Portal is PrideStaff’s internal intranet. It includes not only internal and external news items that affect your business, but is also an organized and searchable repository for the forms and documents you commonly use in your business.
Research and Development
We are always assessing our current vendors and identifying new ones for our ofﬁces. They must both increase productivity, but also provide maximum value to a franchisee. This includes, but is not limited to, vendors for business insurance, advertising, recruiting, drug and background testing, sales and marketing.
We take an enterprise risk management approach, in that the areas from Human Resources, Unemployment, Labor Law, and Workers' Compensation are all inter-connected and one area often affects another with our temporary and long term Field Associates. Our goal is to help our ofﬁces limit any loss of their revenue and proﬁt, by maintaining strong, up front, preventative processes and mitigating liability once an issue occurs.
The location of your ofﬁce is critically important. With that in mind, we make the investment to have a Home Ofﬁce representative do ﬁnal site selection in your market. This is preceded by a conference call with you, us and your chosen commercial broker in your area, to describe in detail, the type of location that will best set you up for success. Once you have narrowed it down to your ﬁnal choices, a representative from the Franchise Development department or your future Vice President-Field Consultant, will join you to help you in your market to assist you in making your ﬁnal selection.
Territory and Demographics
As a PrideStaff Strategic-Partner, you will be granted a protected territory. Our territories are generous in size, are based on employment numbers in the market, and are defined by Zip Codes. IntelleVue - MapInfo software enables us to create, edit, visualize and analyze customer and business data in the context of location. Franchise candidates are provided thematic maps and a demographic report on the territory they are considering, during the PrideStaff Discovery Process.