How to Use Keywords in Your Resume

When writing your resume, think SEO. And when you think SEO, think keyword. Herein lies the secret to getting your resume past an initial screening and on to the next step in the hiring process. SEO is short for search engine optimization, and keywords are specific words that help people find what they’re looking for [...] Read More

The Top 6 Skills You Need to be Successful in Customer Service

As noted in a recent report by the Society for Human Resources Management (SHRM) and the Society for Industrial and Organizational Psychology, “businesses where employees have a positive service climate have customers who are more satisfied,” contributing toward “increased competitive financial performance for the company, often including a stronger market value.” So when employers hire [...] Read More

4 Ways to Address Common Resume Gaps

It happens to the best of us: Sometimes you may have some lag time between your previous job and the one you hope to get. This may seem like a terrible hole in your résumé, but it’s not the end of the world; employers recognize this will happen, especially in today’s job market. As long [...] Read More

Why Being a Better Listener Will Improve Your Career

When was the last time you had a conversation with someone and realized that, while that person technically heard you, they didn’t listen to a word you said? It happens far too frequently – and if you’ve found yourself in that position, you know how frustrating it feels. It’s something worth considering, especially for your [...] Read More

How to Become an Indispensable Employee

Any employee - in any department and at any level of an organization - can be indispensable. It’s not about power, title or position. It’s about being essential to the overall success of your team and your company. Being indispensable means your supervisor and co-workers count on you so much that, without you, productivity would [...] Read More

The Best Questions to Ask a Hiring Manager at an Interview

Creating a positive impression during your interview is key to getting a job offer. It’s not enough just to be qualified. To truly stand out from the competition, you need to show your excellence and sincere interest. Asking the right questions is the best way to emphasize you understand a company’s challenges and demonstrate how [...] Read More

How to Prepare for an Important Second Job Interview

The fact that you got through the first interview felt nerve-wracking and thrilling enough, and now you discover you’ve made it to the next level, the coveted second interview. How do you prepare for this one differently than you did for the first?  How do the expectations differ? Specifics. The first interview tends toward more [...] Read More