The Watercooler

The Watercooler Blog is full of workplace tips and trends related to employee retention, engagement, interviewing and more. The Watercooler is frequently refilled, so gather ‘round often.

How a Mock Interview Can Get You Your Next Job

If you want to do well on your next interview, go with the tried-and-true motto, “Be prepared.” And what better way to prepare than by doing a mock interview beforehand? The more you can make it like the real thing, the better you’ll do when the time comes. In order to best prepare, take these [...]

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The Secrets to a Great Phone Interview

Companies use phone interviews as their initial screen of candidates, so they can determine which ones will be invited in for a face-to-face meeting. Often, phone interviews are prearranged, but it’s possible you may receive a surprise call. Either way, the key to success is being prepared. Helpful Tips Preparation for a phone interview is [...]

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The Best Way to Deal with Condescending Co-workers

We’ve all dealt with difficult co-workers before, but how do you handle it when someone frequently patronizes you, talking down to you instead of treating you as a colleague? The problem often arises that the person comes off as friendly or “helpful” on the surface but in reality, acts passive-aggressively. So how do you deal [...]

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How to Craft the Perfect Call Center Resume

As a call center job candidate, an effective resume ensures your search process reaches the next level of success: being contacted for an interview with a prospective employer. Your resume must illustrate your skills in customer service at the highest level. It should demonstrate your strong working knowledge of relevant practices, policies and procedures, as [...]

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