Winning service quality scores indicate widening gap between industry leaders and laggards.
FRESNO, CA – PrideStaff, a leading national staffing franchise organization, today announced they have each been named to Inavero’s 2013 Best of Staffing™ Client and Talent List. Presented in partnership with CareerBuilder, the fourth annual Best of Staffing list provides the only statistically valid, objective, service quality benchmarks in the industry and reveals which staffing agencies are delivering exceptional service to their clients and job seekers.
This year’s client list highlights a growing divide among the industry’s leaders and laggards, and identifies PrideStaff as one of the best staffing agencies for companies to call when they are looking to hire temporary or permanent employees. In addition, being named to the talent list highlights PrideStaff dedication to job seekers and identifies PrideStaff as one of the best staffing agencies for job candidates to call when they are in need of employment.
“At PrideStaff, we place a strong emphasis on providing remarkable client experiences for both the companies we work with and the talent we represent,” said PrideStaff COO Tammi Heaton. “For the fourth consecutive year, our clients’ and candidates’ direct feedback about our service has earned PrideStaff the Best of Staffing honor.”
Less than one percent of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing Client winners achieved satisfaction scores quadruple the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing list truly stand out for their service quality. PrideStaff received satisfaction ratings of 9 or 10 out of 10 from 76.6% percent of their clients, significantly higher than the industry’s average of 39 percent.
“Few things are more important to companies than the employees you hire,” said Inavero Founder and CEO, Eric Gregg. “The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country**, yet so many companies and job candidates don’t take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
**Bureau of Labor Statistics
PrideStaff’s Mission: Consistently provide client experiences focused on what they value most.