As a call center job candidate, an effective resume ensures your search process reaches the next level of success: being contacted for an interview with a prospective employer. Your resume must illustrate your skills in customer service at the highest level. It should demonstrate your strong working knowledge of relevant practices, policies and procedures, as [...]
Read More
A job candidate’s resume is their first introduction to you, the hiring manager responsible for matching the best talent with the right roles. Hiring mistakes are devastatingly costly to everyone involved – starting with you, your HR team and your organization. They hurt candidates, too, so you want to avoid them at all cost. It’s [...]
Read More
Companies use phone interviews as their initial screen of candidates, so they can determine which ones will be invited in for a face-to-face meeting. Often, phone interviews are pre-arranged, but it’s possible you may receive a surprise call. Either way, the key to success is being prepared. Helpful Tips Preparation for a phone interview is [...]
Read More
A behavioral approach to interviewing can take the guesswork out of hiring with a structured process that helps you better assess candidates’ knowledge, skills, work styles and other relevant competencies – as you narrow the field toward your final decision. Behavioral questions delve into an individual’s actions and results in past work situations that are [...]
Read More
Skills versus personality … which one is more important in a job candidate? A successful long-term employee has a personality that matches both their role within your company and your workplace culture. And while skills, knowledge and ability can be developed with experience, an employee’s personality is unlikely to change. In one study of more [...]
Read More
A recent study showed that less than half (45 percent) of workers felt their annual reviews were a fair representation of their work performance. Only 37 percent said their managers provided accurate feedback. When you’re seeking the full picture of your performance, don’t just look up the organizational chart – but also look right, left, [...]
Read More
Not all job hoppers are alike. When you first glance at the resume of a candidate who has changed jobs frequently in recent years, it may send up an automatic red flag that makes you want to toss it immediately into the “reject” pile. Not so fast. Be careful not to miss out on a [...]
Read More
The right attitude toward work and the workplace is essential – whether you’re the employee or the boss. So if your manager displays hostility on more than just an occasional basis, you need to take the right steps to change the situation for the better. Research reported by the Journal of Applied Psychology has shown [...]
Read More
Keeping your employees happy, focused, and productive is vital to the success of your business. And today, people view benefits – including paid vacation – as being just as important as salary when it comes to where they work. It’s time that every employer got smart about the critical need to offer work/life balance to [...]
Read More
Employees are often passed up for advancement simply because their managers failed to see their potential. Sure, you have to perform – and perform well – if you want to be considered for that next step up the company career ladder. But you also need to look, act and live the part. You’re not going [...]
Read More
November 13, 2017
