The Importance of Investing in Employee Satisfaction

It should come as no surprise that happy employees are more productive. Research continues to support this fact, including a study of more than 700 workers conducted by the University of Warwick. It showed that happy employees were 12 percent more productive than their counterparts, while unhappy employees were 10 percent less productive. In other [...] Read More

When is the Right Time to Promote an Employee?

As a manager, it’s part of your job to identify and groom the next generation of leaders within your company. You may have a good idea of what an employee’s next step should be, but how do you determine exactly when to promote them? If you act too soon, an individual may be overwhelmed by [...] Read More

6 Tips for Hiring the Right Receptionist

Skilled receptionists are in high demand, and the best candidates don’t stay in the job market for long.  And because they are often the first point of contact with your customers, you don’t want to settle when it comes to filling this position. Follow these tips to ensure you find the right combination of experience [...] Read More

How to Resolve Conflict in the Workplace

Workplace conflict is inevitable. In some cases, conflict is actually normal and healthy. Experts have found that the most effective teams are those in which members feel safe enough to “agree to disagree” with one another. But, as noted by organizational psychologist Michael Woodward, “Unhealthy conflict is when it becomes personal and emotional. Then, your [...] Read More

Why Frequent Employee Reviews are Critical

The best employees are constantly looking to better themselves and improve their performance. As a result, they crave specific, timely feedback. The traditional practice of conducting performance reviews annually – or even on a six-month or quarterly basis – is no longer sufficient to meet employee demands or the changing pace of business. As noted [...] Read More

Why You Need to Be a Leader Instead of a Boss

Sure, you’re the boss … by virtue of your title and your position on the company org chart. But, are you a leader? There are plenty of bosses in the world, but there can never be enough leaders. The good news is: You can make the transition from just being the boss to being a [...] Read More

How Employees Benefit From Continuous Training

Effective training should start on day one of an employee’s tenure at your company and become successive as a person grows within the organization. The short-term expense is well worth the long-term gains, as you develop satisfied, qualified, productive workers. Recent research showed that 40 percent of employees who received poor training left their jobs [...] Read More