The Watercooler

The Watercooler Blog is full of workplace tips and trends related to employee retention, engagement, interviewing and more. The Watercooler is frequently refilled, so gather ‘round often.

How to Effectively Set Goals for Your Employees

You may be skilled at reacting to orders from above, questions from below and all the other day-to-day demands of your workplace. You may work long hours, be well-liked and respected, and be the model of organizational efficiency. But, unless you’re proactive in setting the right goals for your employees, you aren’t an effective manager. [...]

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Important Skills Needed to Work in Customer Service

  • December 27, 2018
  • Posted in News

The best customer service representatives have mastered specific skills, which you need demonstrate on your resume, during interviews and throughout your job search. In every situation, the goal of great service is to show a customer that: You care about them and about fulfilling their order, solving their problem and/or answering their questions, whatever it [...]

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Soft Skills You Need to Advance Your Career

As you advance along your career path, make no mistake about it. You do need strong technical skills and experience relevant to your field. In addition, there are certain soft skills - also known as transferable or power skills - which can be the deciding factor in whether or not you land the job of [...]

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Questions You Should Never Ask a Candidate in an Interview

As you prepare to interview job candidates, you probably spend a considerable amount of time planning which questions to ask. As you should; after all, an interview is often the last step before your final hiring decision. However, it’s equally important to know which questions not to ask and which topics to avoid all together. [...]

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