The Watercooler

The Watercooler Blog is full of workplace tips and trends related to employee retention, engagement, interviewing and more. The Watercooler is frequently refilled, so gather ‘round often.

The Secrets to a Great Phone Interview

Companies use phone interviews as their initial screen of candidates, so they can determine which ones will be invited in for a face-to-face meeting. Often, phone interviews are prearranged, but it’s possible you may receive a surprise call. Either way, the key to success is being prepared. Helpful Tips Preparation for a phone interview is [...]

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How to Craft the Perfect Call Center Resume

As a call center job candidate, an effective resume ensures your search process reaches the next level of success: being contacted for an interview with a prospective employer. Your resume must illustrate your skills in customer service at the highest level. It should demonstrate your strong working knowledge of relevant practices, policies and procedures, as [...]

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How Employees Benefit From Continuous Training

Effective training should start on day one of an employee’s tenure at your company and become successive as a person grows within the organization. The short-term expense is well worth the long-term gains, as you develop satisfied, qualified, productive workers. Recent research showed that 40 percent of employees who received poor training left their jobs [...]

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