It’s tough when a good employee leaves your company. Rarely can you change their mind, once they’ve made up their minds - but you can use an exit interview as a rich source of information to help your organization improve. Rarely, if ever, will you receive such candid, frank feedback from a current member of [...]
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There’s a good reason why January is the busiest job search month of the year. Companies tend to be hiring, and for many people, it’s time to take stock in their lives and consider a new direction. Most people change jobs 10 to 15 times during their working lives. There’s no reason you have to [...]
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The average time it takes to fill an open position is about 42 days – up from just 25 days a few years ago. Due to the ease with which anyone can now apply for a job, the volume of potential candidates for most roles has increased substantially – and with this increase has come [...]
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It should come as no surprise that happy employees are more productive. Research continues to support this fact, including a study of more than 700 workers conducted by the University of Warwick. It showed that happy employees were 12 percent more productive than their counterparts, while unhappy employees were 10 percent less productive. In other [...]
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As a manager, it’s part of your job to identify and groom the next generation of leaders within your company. You may have a good idea of what an employee’s next step should be, but how do you determine exactly when to promote them? If you act too soon, an individual may be overwhelmed by [...]
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Skilled receptionists are in high demand, and the best candidates don’t stay in the job market for long. And because they are often the first point of contact with your customers, you don’t want to settle when it comes to filling this position. Follow these tips to ensure you find the right combination of experience [...]
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Deciding whether to accept a job offer, or proceed to the next level of a company’s hiring process, is up to you. During an interview, remember: You are evaluating an employer just as much as they are evaluating you. Keep Your Eyes Open Pay close attention during your interview, not just to the verbal messages [...]
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Companies use phone interviews as their initial screen of candidates, so they can determine which ones will be invited in for a face-to-face meeting. Often, phone interviews are prearranged, but it’s possible you may receive a surprise call. Either way, the key to success is being prepared. Helpful Tips Preparation for a phone interview is [...]
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As a call center job candidate, an effective resume ensures your search process reaches the next level of success: being contacted for an interview with a prospective employer. Your resume must illustrate your skills in customer service at the highest level. It should demonstrate your strong working knowledge of relevant practices, policies and procedures, as [...]
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Effective training should start on day one of an employee’s tenure at your company and become successive as a person grows within the organization. The short-term expense is well worth the long-term gains, as you develop satisfied, qualified, productive workers. Recent research showed that 40 percent of employees who received poor training left their jobs [...]
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February 5, 2018
