The Watercooler

The Watercooler Blog is full of workplace tips and trends related to employee retention, engagement, interviewing and more. The Watercooler is frequently refilled, so gather ‘round often.

The Importance of Investing in Employee Satisfaction

It should come as no surprise that happy employees are more productive. Research continues to support this fact, including a study of more than 700 workers conducted by the University of Warwick. It showed that happy employees were 12 percent more productive than their counterparts, while unhappy employees were 10 percent less productive. In other [...] Read More

When is the Right Time to Promote an Employee?

As a manager, it’s part of your job to identify and groom the next generation of leaders within your company. You may have a good idea of what an employee’s next step should be, but how do you determine exactly when to promote them? If you act too soon, an individual may be overwhelmed by [...] Read More

6 Tips for Hiring the Right Receptionist

Skilled receptionists are in high demand, and the best candidates don’t stay in the job market for long.  And because they are often the first point of contact with your customers, you don’t want to settle when it comes to filling this position. Follow these tips to ensure you find the right combination of experience [...] Read More

How Employees Benefit From Continuous Training

Effective training should start on day one of an employee’s tenure at your company and become successive as a person grows within the organization. The short-term expense is well worth the long-term gains, as you develop satisfied, qualified, productive workers. Recent research showed that 40 percent of employees who received poor training left their jobs [...] Read More

What Hiring Managers Should Look for in Resumes

A job candidate’s resume is their first introduction to you, the hiring manager responsible for matching the best talent with the right roles. Hiring mistakes are devastatingly costly to everyone involved – starting with you, your HR team and your organization. They hurt candidates, too, so you want to avoid them at all cost. It’s [...] Read More